1. Eligibility for Returns & Exchanges
- Items must be returned within 7 days of delivery.
- Products must be unused, in original condition, and with all original packaging and tags.
- Custom or personalized items are not eligible for return or exchange.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at [email protected] with your order number and reason for return.
- Once approved, we will provide you with return instructions.
- Ship the item back using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refunds
- Once we receive and inspect the returned item, we will process your refund within 2 bussines weeks.
- Refunds will be issued to the original payment method.
- Shipping costs are non-refundable.
4. Exchanges
- If you need to exchange an item for a different size or color, please contact us first.
- Exchanges are subject to product availability.
5. Damaged or Incorrect Items
If you receive a defective or incorrect item, please notify us within 7 days of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.
For any questions, feel free to contact us at [email protected].
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